Subscription Terms

1. Subscriptions

General Information

Certain features of the Service are available exclusively through a paid subscription. We offer subscription plans on a weekly, monthly, quarterly and annual basis, as well as any other billing intervals we may introduce from time to time. Subscriptions may be purchased directly through our App or website using the payment methods available at checkout, which may include credit and debit cards, PayPal, Apple Pay, and Google Pay.

We may offer promotional or discounted pricing from time to time. Unless expressly stated otherwise, any promotional rate may apply to the current billing period, any future billing periods, and any renewal (rebilling) periods, and may be modified or withdrawn at our discretion. Your subscription does not entitle you to any features, functionality, or content not yet made available, and your purchase is not contingent on any future updates or releases.

Trial Subscriptions

Where a trial period is offered, this will be clearly communicated to you before you complete your purchase. The trial notice will state: (i) whether the trial is free or paid; (ii) the duration of the trial; (iii) the full subscription fee that will apply upon conversion; (iv) the exact date on which your payment method will first be charged; and (v) how to cancel before the trial ends. If no trial is stated at the point of purchase, your subscription begins and is charged immediately. We reserve the right to limit your eligibility for trial offers. If we determine that a trial is being accessed in a manner inconsistent with these Terms, we may cancel the trial and charge the applicable subscription fee immediately.

Automatic conversion to paid subscription: Unless you cancel your trial at least twenty-four (24) hours before the end of the trial period, your selected payment method will automatically be charged the applicable subscription fee displayed at the time of purchase. The paid subscription will begin immediately upon the trial’s expiration and will continue on a recurring basis unless cancelled in accordance with these Terms.

Subscription Terms and Renewals

How renewal works. Your subscription renews automatically at the end of each billing cycle (weekly, monthly, annually, or as selected at purchase) unless you cancel before the renewal date in accordance with this Policy. By subscribing, you authorise us, or our billing partner, where applicable, to charge your payment method for each renewal period at the then-current subscription fee without further action from you.

Renewal charge timing. The renewal charge will be processed within 24 hours before the end of the current billing period. A cancellation submitted less than 24 hours before a scheduled renewal may not take effect until after that renewal has been processed, in which case you will retain access through the end of the period for which you have been charged. This 24-hour limitation does not apply where you are exercising a statutory cancellation right that entitles you to cancel with immediate effect or to a refund.

Renewal reminders. Where required by applicable law, we will send you a reminder before your subscription renews. If you do not receive the required notice, please contact us at support@agevia.app before the renewal date.

Pricing and Fee Changes. We may change our subscription fees at any time. We will use reasonable efforts to notify you of any fee change before it takes effect. The updated fee will apply from the start of the next billing period following the change. If you do not accept the new fee, you must cancel your subscription before the start of that billing period to avoid being charged at the new rate. Promotional discounts apply to the initial payment only and do not affect subsequent renewal fees unless expressly stated.

2. Payment and Billing

Authorisation. By subscribing or completing a purchase, you authorise us, or our billing partner, where applicable, to charge your selected payment method at checkout or, where a trial applies, at the end of the trial period, and to charge it again automatically at the start of each renewal period in accordance with this Policy. You represent and warrant that you are authorised to use the payment method you provide and agree to keep your billing information accurate and up to date. When you purchase a subscription directly through our App or website, payment will be processed through our authorised payment processor or billing of record partner using the method selected at checkout.

Failed payments. If your payment method is declined, expires, or is otherwise unavailable, we may suspend or terminate your access to the subscription or purchased content until valid billing details are provided. We may make reasonable attempts to retry the charge before suspending access.

Validation charge. A small temporary charge may be applied to verify the validity of your payment method at the time of first use. This amount will be refunded promptly and will not be retained.

Payment Disputes. If you believe a billing charge is incorrect, you must notify us in writing at support@agevia.app within fourteen (14) calendar days from the transaction date. Failure to do so may result in forfeiture of your right to dispute the charge. Submitting a chargeback or payment dispute without first contacting us to resolve the issue may result in suspension or termination of your Account.

3. Refunds and Cancellation Policy

Refund

We offer a 14-day money-back guarantee on your initial purchase, provided you've given our Service a fair try by completing at least Week 1 of the Service content.

To request a refund, email support@agevia.app from the email registered in our service and include:

• the reason the Service did not meet your expectations;
• the percentage of the course completed.

Refunds are issued at Agevia’s discretion if the request meets the criteria outlined above.

Please note:

• Refunds are not available after the subscription period expires, as the service is considered fully consumed, unless otherwise required by applicable law.
• Renewal payments are non-refundable unless there is a technical issue with the service. If you do not wish to renew, please cancel your subscription within 24 hours before the end of the current billing period.

More detailed information for residents of some states is provided below.

If you are resident in an EU member state or United Kingdom, you have a 14-day withdrawal right from the date your contract is concluded. This right is lost only if all three of the following conditions are met: performance of the service has begun during the withdrawal period; you gave your prior express consent to early performance; and you acknowledged at the time of purchase that you would lose your withdrawal right upon performance beginning. Where all three conditions are satisfied, we may apply a pro-rata deduction for the portion of the service already used before you exercised the right.

If you are resident in Brazil or Quebec, Canada, you have a 7-day cancellation right from the date of contracting. You are entitled to a full refund.

If you are resident in Argentina, you have a 10-day withdrawal right from the date of contracting. You are entitled to a full refund.

If you are resident in Mexico, you may cancel your subscription at any time by using the immediate cancellation mechanism described in this Section. You are entitled to a full refund.

If you are resident in California or Connecticut, you may cancel your subscription within three business days of the date of purchase and receive a full refund, provided there has been no material breach of these Terms on your part.

Argentina — ARREPENTIMIENTO right. If you are resident in Argentina, you may exercise your 10-day withdrawal right at any time within 10 days of contracting by using the clearly labelled withdrawal mechanism available on our homepage, by submitting a request via support@agevia.app, or by accessing the Ventanilla Única Federal de Defensa del Consumidor.

To exercise any of the statutory rights described above, please contact us at support@agevia.app or use the cancellation method applicable to your purchase as further described in this Policy. We will process your request without undue delay and, where a refund is due, return the amount to your original payment method within the period required by the law of your jurisdiction.

Outside of the statutory rights set out in this Policy, refunds for subscriptions purchased directly through our App or website are limited. A refund will be considered only where there is a confirmed technical fault: that is, where a verifiable fault on our part prevents the Service from functioning as described, and where that fault cannot be remedied within a reasonable period. To be assessed, you must provide us with sufficient technical detail to allow us to identify and reproduce the issue. We will only approve a refund once we have confirmed that the fault materially affects your ability to use the Service. Issues that are speculative, unverified, or that relate to features working as intended do not qualify.

Your statutory rights are not affected by anything in this section. We do not offer refunds where you have changed your mind, where the subscription has not been used, or on the basis of dissatisfaction alone.

Refund Processing. Where a refund is approved, it will be credited to the payment method you used for the original transaction. Please allow up to 14 calendar days for the credit to appear in your account, as processing times vary depending on your bank or payment provider. Only one refund will be issued per transaction. If you have already received a refund from us in respect of a charge, you must not simultaneously or subsequently seek a chargeback or payment reversal from your bank or payment provider for the same amount. If a duplicate recovery is obtained, we are entitled to recover the excess.

Cancellation

Important: deleting your account does not cancel your subscription. Recurring charges will continue until you actively cancel auto-renewal using one of the methods below. You must cancel before the start of your next billing period to avoid being charged for that period.

To avoid being charged for the next billing cycle, you must cancel your subscription before the current billing period ends. Where you are exercising a statutory right, the cancellation rules specific to your jurisdiction apply, and you may be entitled to cancel with immediate effect or with a refund regardless of where you are in the billing cycle.

You may cancel a subscription purchased through our App or website by either of the following methods:

• In-account cancellation: Log in to your account, open your Web Profile, navigate to the Subscriptions tab, and select “Turn off auto-renewal”.

• By request: Submit a cancellation request via support@agevia.app. We will confirm receipt and process your cancellation promptly.

Both methods are available 24 hours a day, 7 days a week. If you purchased your subscription through the Apple App Store or Google Play, you must cancel it through your account settings with the relevant store.

EU and UK

If you are resident in an EU member state or the United Kingdom, a withdrawal mechanism is accessible throughout the statutory withdrawal period and is labelled clearly as a cancellation or withdrawal option. You may use it at any time during the 14-day period referred to in this Policy without needing to provide a reason. To exercise your right of withdrawal, where applicable, you must send an unequivocal statement of your intention to withdraw from the contract (i.e., these Terms). This can be done by:

• submitting your notice via our online contact form at support@agevia.app;

• sending a written notice by post to the following address:

Extramile Limited, Prodromou, 75, Oneworld Parkview House, Floor 4, 2063, Nicosia, Cyprus

Your withdrawal notice must be sent no later than 24 hours before the expiration of the withdrawal period. Unless otherwise waived, the withdrawal period expires 14 days from the day you entered into the contract. While not mandatory, you may use the following template to exercise your right of withdrawal:

I/we* hereby withdraw from the contract concluded by me/us* for the purchase of the following goods*/the provision of the following service*:

Ordered on*/received on*:

Name of the consumer(s):

Address of the consumer(s):

Date:

*Delete as applicable.